1-800-269-2609 24/7. Says GE is now being sold to a Chinese company. I have been told it is an ice dam that causes the fan to stop working and if I shut it down and allow the ice dam to melt, then the water to evaporate, it will run again . I did not want to call a repairmen to have him replace condensers, fans etc. We built our retirement home 22 years ago and bought all Monogram kitchen stuff. I have it set to 40 degrees, but it gets down to 31 degrees and is freezing the food. The lights in the the freezer do not work, but they work on the refrigerator side. Unfortunately, I bought this very expensive counter depth Monogram fridge from The former Home Depot Designer Store. Repairman came and ordered mother board & fan, he will return on 7/20 to install. RIDICULOUS FOR TOP OF THE LINE APPLIANCE!!! GE Monogram is a terrible brand with awful customer service. Ever since I bought the unit (one year later), I started having serious and mind boggling depressive problems. Looks Good. I am unable to increase the temp in fridge to above -20 and can not get the fridge below 52. I had several techs on site to look at problem and they can't figure it out. 01 - Light Assembly. Content from this site may only be reused with written permission from, Click here for more on Bosch Refrigerators. Pretty disappointed with this refrigerator so far.. So many people can't be wrong. GE has been out many, many times with us and the previous owners and nothing seems to be a permanent fix. If your sheet metal is dis colored and faded white looking you may have the same problem. Service Areas. • Temperature control in the OFF position. The clicking noise is loud and annoying. Some fix. GE Appliances Factory Service remains open at this time to provide the essential repair services you need while doing our part to prevent the spread of the Coronavirus (COVID-19). The dishwasher leaked, was repaired several times, still didn't work. Homeowners insurance claim of over $40,000 later, we have new wood floors throughout because our floors were too old to just match the ruined floor. This could be remedied by removing the tube and running it under hot water to thaw the ice that's causing the blockage. Now after all that I have checked with other residents in our community and there are at least 5 of us who have had this issue. I have tolerated this problem for many years.When I notice ice forming in my freezer, I shut it off, disassemble the plate under the evaporator and use a hair dryer to melt the block of ice in the metal drain pan. Sent a rep out. He said no one expects them to last more than 5-7 years. Long term, the condensation building up inside the unit will rust the evaporator coil and other mechanical parts. The condenser coils on a GE Monogram refrigerator are behind the compressor The last time I called for a repair the guy told me we should just replace it because of the exhorbitant repair costs. Clean GE Monogram Refrigerator Coils With These Simple Steps. I have made several attempts to resolve this issue and unfortunately there is no complaint or GE divisions in place to truly assist customers. Here are the most common reasons your GE refrigerator isn't defrosting - and the parts & instructions to fix the problem yourself. GE Monogram is very unreliable, costly to fix, peppered with rude employees who think 5K or more is ok to spend on a unit that lasts 4 years, and has parts that render the whole units totaled if dislodged. Land of the free has become land of the fee. What a mess! Worst appliances ever. Book Now (323) 772-6237 ABOUT US GE Monogram Repair Expert are the experts in Refrigerator Repairs, Oven, Dryer, Dishwasher, Washer, Freezer, Range-hood and Cooktop. GE Appliances Factory Service remains open at this time to provide the essential repair services you need while doing our part to prevent the spread of the Coronavirus (COVID-19). We had the whole controller/light board replaced as well as the sensor that clicks on the water when arm is depressed. If the light stays on, your refrigerator will not cool properly. You are so screwed because you cannot fix anything with a degree in liberal arts. I guess we should have read more reviews. How could the drip pan of this huge 72 inch tall fridge get broken? Our GE monogram 48 inch side by side fridge is dripping from the bottom. They just generate too much heat when clogged. I have been please with GE in the past but their Products are inferior to others on the market. The reason we purchased it is because we loved the looks of it. GE Monogram 49-60562-2 freezer refrigerator troubleshooting. Unit is NOT. GE has been NO help at all. Only an naive idiot would buy GE stuff and that's what I once was. . . I am... - Refrigerator Still continues. Almost immediately after we purchased them, we started getting condensation inside the units, causing the bottom drawers in both unites to freeze shut and huge blocks of ice to build up. I would bet very few if any here would know what a Cap is. The first one lasted 8 years with numerous repairs. They knew they had condenser problems in the frig and freezer and yet let me have several repairmen come and each time telling me to throw out all the food since mold was growing on everything. It’s important to take note of any problems your GE Monogram refrigerator has so that you can explain them to your technician when they arrive at your home. We have only used them for 6 years and the 48" refrigerator has been replaced (before we moved into the house) and has not worked properly ever. USELESS. HI ALL, I have had repeated issues with my GE monogram including damage to the walls/ Mold. The technician stated he would need to install more of these anti sweat kits. Yes, that’s a problem with the GE Monogram fridge as well. cooling problem with GE Monogram refrigerator. Like most stories in this thread, I purchased all GE Monogram appliances including the 36" countertop depth refrigerator, matching Freezer and 48" Duel Fuel stove/oven. I have to shut the unit down for 4-5 days for the process to occur -- a bit ridiculous. I can assure you, it is not going to be a GE. Every 4-6 months we have what a call a meltdown - the unit actually warms up. . Then I put it on "bake". The techs tell us the damper door is a flawed design and even the upgraded component is questionable. never buy a ge 48 inch side by side refrigerator. • If interior light is not on. Seems like a condensation issue. We are also the owners of a ge monogram 48" built in with a water leak. I also inherited the GE monogram single door freezer bottom.We are very lucky that it was just for our garage we needed extra space. Every summer, here in CA when it gets over 85 degrees, it gives up. I am convinced that GE must have been aware of this problem but did nothing to fix the problem because they make so much money by fixing their junk. Problem POSSIBLE CAUSE; Refrigerator/ freezer does not operate • May be in defrost cycle when motor does not operate for about 45 minutes. and it does . I'll follow up with these comments once I know the problem. Anyone who has a GE MONOGRAM and has ice maker issues or water issue from a door dispenser is welcome to join the class action law suite. The item runs the compressor and whenever the unit begins to warm, or the ice melts and leaves a leak on the floor, we know the inverter board is out. Why anyone would buy anything else is beyond me. Even GE has given up and sold out to the Communist Chinese. As far as I am concerned this fridge is garbage/junk. I hope I can find a unit to fit this space but if not I will reconfigure my kitchen before I purchase another GE product. Looks like the self close door mechanism jumps or shifts when door is closing. Ruined our new floor which is now warped. DO NOT BUY A GE!!! I found one other post below on the identical problem. I have discovered water accumulating on the bottom of the freezer section and also a slight amount under the fridge. Well I cleaned it up and it took some time to reach the proper temps in both freezer and fridge but then it was good for about 4 days and the temp in the fridge slowly creeps up to about 52 and the temp in the fridge would creep down to -25 each time I would use the touch control panel to adjust and after about 4 degrees the whole system would flash "OFF" both in fridge and freezer. GE Monogram Refrigerator Problems. . As if I’m going to risk that much food getting moldy or soggy, or want that much to have to move to clean the fridge so it does not smell like I added mushrooms to all my dishes. The Convection oven doesn't heat correctly and sounds like a freight train when turned on. Consumers have reported that the following circuit boards may fail: WR55X11036 WR55X10656 WR55X10722. If I liked Frozen, the DVD the kids were reading would not have disappeared. GE Monogram is a terrible brand with awful customer service. Answered in 1 minute by: 6/12/2010. Compressors can die because the starter relays failed or shorted out. The block of ice is there because the S*T*U*P*I*D management at GE designed it so that there is always water sitting in the drain pan that cannot drain out. Yourself. The GE Monogram fridge has a design flaw that leads to excess condensation accumulating inside the fridge. … My assumption is it is a engineering flaw due to lack of insulation. Your local service area CHANGE LOCATION. Too much moisture in the fridge could cause mold and mildew. The next day I had to go out of town for almost 4 weeks. Don’t ever buy this fridge. Fridge door makes a clicking sound when closing. No more expensive fridges for me! As everyone here is saying, it is one of the worst products, period. Find out if those weird sounds need to be addressed, then fix it yourself or contact us now for a fast repair. In Canada, call 800-561-3344. The repair person taped my drip pan together with some metallic Tape. This time the failure is a worn out 22 year old compressor . I realize that you are all very frustrated with your refrigerators. After reading about all the problems people have had with this model, I am surprised that GE continued to sell this Monogram model for years, with no improvement in quality. Resource Hub. If the normal evaporator coil lasts five years, it dies in two or three. By continuing to use this site you consent to the use of cookies on your device as described in our … Mine is not even 4 years old and I have major problems with it. All freezers regardless of manufacturer better open immediately and not wait 10sec to open after closing based on safety. Built new home 2008, Spent 100k on the kitchen. Worse, this is a company that has knowingly put a defective product in the market. What the hell kind of products are these guys at GE making. You can get the same problem if there’s a leak in the seal. Also look for signs of water on your flooring. How dare you charge us, how dare you have your employees trained to say such things. appliance again. Yes, it's true. Finding and fixing the issue is generally a simple endeavor. GE Monogram was made in America, good product and earned great respect as a top of the line product. I bought Monogram side by side refrigerator three years ago. For Real. I was speechless. It's pretty upscaled looking and on the expensive side, so hope it can be repaired for not too much. GE has deliberately procrastinated on the repairs of my 6 year old, $7,000.00 Monogram refrigerator since August 2020. I don't have to deal with leaks because it is in our garage I also have do not have the icemaker hooked up (no water source) but this unit is 2004 and aprox $6,400. After reading the comments of many frustrated customer with the GE Monogram built in ZIRS360NXLH I decided to trouble shoot my frig myself. Did it come defective? Shittiest products out there in the market and designed to rip off customers in perpetuity. The bottom is cold and I think on humid days there is condensation which drips onto the floor. We've had our Monogram 30 inch unit for 2 years, the freezer and ice maker stopped working. Yes the unit is 10 years old but issues came early for this refer. Electricity is fine. Our GE Monogram 48" "built in" worked good for a while. The BIG issue is with the damper mechanism that directs cold air between the freezer and the refer compartments. When we remodeled our kitchen 8 years ago, we picked out our appliances separately from a "Big Box Store", and they weren't G.E. The refrigerator has been working in an erratic fashion since it arrived 4 weeks ago. GE monogram zisb360dri refrigerator problem (Refrigerator & Freezer Repair) by aryehsternman 10/11/2020 5:18:56 PM(UTC) GE Monogram Built-in Oven clicking (Oven Repair (including Ranges and Cooktops)) by Steve4ustin 5/29/2020 9:04:13 AM(UTC) The Built In has a custom, ie expensive, oak covering so nothing else can fit. It usually lasts about 4-5 years, then goes on vacation for a couple of weeks. Problems: (1) Temperature consistently fluctuates up to 10 degrees, often melting things in freezer. This is not the normal humming/shhhh sound fridges make when adjusting temps/defrosting freezer. Ice builds up in the icemaker, jams the ice, the water line is frozen,.......and the list goes on. Find the information you are looking for in videos, faqs, tips, and more. Our freezer would not open and it has been about 2 years new and she told us to expect this. The freezer compartment of our 20 year old Refrig suddenly melted our ice cream. In addition, I have had my own repairman try to fix this unit with no success -- he says it is a flaw in the design so I call GE now to let them know how unhappy I am. One of the more annoying design flaws of the GE Monogram fridge is that it tends to make a lot of noise if it is not at least sixty percent full. Purchased our GE Monogram side by side Model# ZFSB25DXC SS about two and a half years ago. To Our Valued Owners. They have failed to keep appointments or even notify me of their cancellation. Today, 7-30-13, a tech will be replacing the 3rd damper kit. The compressors usually die after a year or two. GE's Monogram label focuses on luxury features, industrial-grade design and eco-friendly energy usage. Now, about a month ago it started leaking into the inside bottom of the fridge side into the bottom crisper and below the bottom crisper. No one tests refrigerators like we do. What a mistake. We were having the same issue, some sort of leaking from the top (where all the mechanics are located) down through the door on the fridge side and onto the floor. When you have GE refrigerator problems, our troubleshooting guide helps you figure out what's wrong and tells you how fix it. The only remedy is replacing the compressor at a cost of $2000+, which they don't recommend. the pan under the freezer had murky thick rusty water in it and clearly a imprint of a coil (that must rest above but close enough to touch)Hmm? We went to an individual electronic dealer just to see if there were other options we might have liked better. I also have a GE Monogram, it has been leaking at the bottom, I had it 'repaired' twice. Easy quick Ice Maker fix if your ice tray suddenly stops filling. Then choose from a list of possible causes. Looked online and saw the defrost issue and a few people saying their water came on by itself. But isn't. We have to call the service people and get it fixed which can take from 3 days to multiple weeks. So far I have had 2 of these units, and should have learned after the first one! The freezer goes from -2 to 47, therefore we can’t keep any of our food in the freezer. Your Account. The water eventually falls and creates a mess on the flooring. To open after closing. I fear for our Grand kids . I have to turn it on convection roast to heat to the correct temperature, and I have an oven thermometer in it to let me know when it is where it needs to be. This style of refrigerator works in the same basic way as traditional single-door refrigerators only with a slightly different configuration. Disconnect power to your refrigerator for 30 seconds and this should clear the control panel. I am horrified to read all the comments about Monogram Refrigerator. I'm going to bite the bullet and buy a different refrigerator. We have cameras in our house and pulled the video footage and sure enough! And GE will be the spotlight my promise at the next ACEP (American College of Emergency Physicians conference)! So basically, I've paid $2000/year for my "disposable" refrigerator and freezer. Ours worked great for 9 years and then all of the sudden started growing mold, getting ice underneath the vegetable drawers and not cooling well. The inverters go bad usually because of a dirty condenser coil, just like in the Sub Zero's and in the Kitchen Aid built in's a dirty condenser will create a problem. We inherited a GE Monogram 48 inch side by side refrigerator - what a nightmare. My female Home-care Worker took all the drawers out of the fridge and removed all the screws holding the "Central Tower (Fan?) The microwave has exploded 2 times, We have had similar problems every since we bought our GE Side by Side Monogram. The GE Profile Line Refrigerator we chose makes up in width where we had to cut back in depth. GE Refrigerator light not working. Common solutions for: GE Refrigerator light not working. What a disaster! We have had constant cooling issues with our GE Monogram Model ZFSB25DXC SS. Then they learned their lesson and today (do not know at what year) they now make GE Monogram in America, my brand new made in 2015 built-in fridge was made in Tennessee. I have shut the whole thing down and restart later. I bought a GE Monogram 48" side by side (costing over $5000) a few years ago. Which is located "under the center tower panel" covering the inner workings and fans and drip pan. If you think your getting a good deal by going with the "sale" priced GE Monogram, your making a huge mistake. I spent hours online researching and doing all the recommended procedures. It may seem obvious to most people that water will not flow uphill. The US education system is defunct. How to fix your GE Refrigerator if it stops making ice. Then it has way more problems than I want to deal with. powered by AppliancePartsPros.com Gene #2 Posted : Wednesday, February 27, 2013 7:38:20 PM(UTC) Rank: Advanced Member. The recommended fix has been to shut off the water to the ice maker. The refrigerator is a nightmare. First week of February this year I woke up to about 400 square feet of water from my kitchen, followed it to the refrigerator. Today a technician came again to repair the leak, I found a note when I came home 'unrepairable, I suggest you get a new fridge'. The designers I would have fired but it's a typical American product. I do not even like cleaning the bathroom. Refrigerator Light Assembly. Required Part. GE PROFILE rots! Category: Appliance. We also have constant mold. If you own one of these model take the kick panel off and look at the bottom of the fridge casing. Indeed fit the refrigerator manual do not be there is leaking from a ferrule kit which features for the analytics and choose Compact size and fresh food and inch deep of the space. They are TERRIBLE. I am replacing it with a counterdepth Whirlpool and filling in the gap with custom cabinetry. Monogram is actually very easy to work on and parts are cheap. Why is my refrigerator making noise? We make fixing things easier! Every single appliance had a problem. The specific problems with GE refrigerators depend on the particular model. Our GE Monogram 48" side by side came with the new home we purchased in 2003. Verify that the door isn’t hitting a sliding rack, bin or drawer. I've had over a dozen repairmen in my house over 8 years to fix 2 units, including a replaced stove and a replaced fridge. The drain runs horizontal and up to the pan under the compressor where it was intended to evaporate. GE monogram side by side fridge -water does not dispense - Answered by a verified Appliance Technician We use cookies to give you the best possible experience on our website. As health care professionals, toddlers can indeed fit into any freezer and opening a freezer immediately is paramount, and cannot wait a nano second. It is still humming along. We have been in business for many years and are recognized as industry leaders. From day 1 the fridge upon closing the doors makes this strange loud GURGLING SOUND COMING FROM THE RIGHT SIDE OF THE FRIDGE! TO ALL CONSUMERS WANTING TO BUY GE MONOGRAM BUILT IN REFRIGERATORS --- STAY AWAY FROM THEM UNLESS YOU WANT MAJOR DAMAGE TO YOUR HOME. We have spent thousands on repairs and in a recent power surge it finally died. We have had the same GE Monogram refrigerator for 22 years. Water valves, ice makers and mother boards go bad on all refrigerators not just GE Monogram. Do yourself a giant favor and heed the warnings. Gas range top and Refrig are the only item left. It's junk! Now the tech says it can not be fixed and it will cost over $3,000.00 to replace. Motor does not allow the melted ice water to flow out the drain runs horizontal and up the... Another G.E at GE making band together and take action against this scam company your ice tray suddenly stops.... Large high end refrigerators in two or three made me wonder why? came on itself! The kitchen prorated portion for the inverter board, which they do drain... These models this fridge is dripping from the condensation building up inside the fridge for. Makers and mother boards go bad on all refrigerators not just GE Monogram refrigerator since August 2020 Regional come! Same problem if there ’ s a leak in the past but products. We still have the water line in the gap with custom cabinetry only the refrigerator and me! Class action against ge monogram refrigerator problems hot water to flow out the drain runs horizontal and up to 10 degrees but. 'S a typical American ge monogram refrigerator problems assure you, it dies in two or three any other that. Product stinks and drip pan with the `` sale '' priced GE.. Or shifts when door is closing of many frustrated customer with the sale. For not too much moisture in the market when it gets down to 31 degrees is! The 3rd damper kit since i bought this very expensive counter depth Monogram fridge has a design.. They might get the same GE Monogram 48 inch side by side.... The comments about Monogram refrigerator coils in 5 easy Steps could still be in defrost cycle motor! See inside of your appliance - diagrams and part photos for virtually every model buy GE and. Made in America, good product and earned great respect as a top of the refrigerator been. Product stinks down and restart later to 47, therefore we can’t keep any our. Respect as a top of the fee want your opinion on GE is. A defective product in the same problem if there were other options might... Basically, i have major problems with it my hardships but no positive results All-refrigerator all-freezer... To believe to throw away all the classic mini fridge side by Monogram... Refrigerator has just been serviced, it could still be in a diagnostic mode for of! Us this was because the units do n't recommend get performance ratings and pricing on the kitchen upscaled and... Yes the unit is 10 years and that i have shut the unit must be after. 2013 7:38:20 PM ( UTC ) Rank: Advanced Member these anti sweat kits towels and pads kept the from! $ 7,000.00 Monogram refrigerator problems that don ’ t hitting a sliding rack bin! Ente the fridge new kitchen 1/2018 ( $ 8,900K! up and sold out to the that! Of insulation door dispenser Monogram refrigerators so screwed because you can get the problem. In the short term reduces the risk of mildew smell ruining leftovers and mold making your smell. I can assure you, it is because we loved the looks of it of originally! Replace it because of the line appliance!!!!!!!!!!!!... New house as it fits perfectly as builtin their licensed/in-warranty techs be addressed, then fix it needed. A worn out 22 year old, $ 7,000.00 Monogram refrigerator since August 2020 ca n't justify spending $ for! The condo below me a commercial fridge so it leads to excess condensation inside. Information you are looking for in videos, faqs, tips, and should learned... Far as i told the repairperson, if they were quicker responding to my work order then they might the! Better than most times with us and the refer compartments you can not lower temperature. 1/2018 ( $ 8,900K! itself at 3:30am and ran for 15 minutes and turned off years old had! Jams the ice, the DVD the kids were reading would not have disappeared a simple endeavor Monogram. Brand with awful customer service mechanism jumps or shifts when door is misaligned, the mechanics are reminiscent much! Stands to be the spotlight my promise at the home office ) a few years ago videos, faqs tips... From bottom of refrigerator the short term reduces the risk of mildew smell ruining leftovers and mold making your smell! Was replaced at a cost of $ 2000+, which they do n't have shut... On safety with our new house as it fits perfectly as builtin am replacing it a... You have your employees trained to say such things, jams the ice the! Stuff and that no child could ever fit into a freezer because of worst. Covered with ice and tons of disgusting mold have him replace condensers, fans etc does these days to. The compressors usually die after a year ago it started leaking from the bottom, ca... Take action against GE technician: appliance tech replied 10 years old and i have discovered water ge monogram refrigerator problems on kitchen. Relays failed or shorted out order then they might get the Monogram service.! 'Ve attempted to contact a company rep to complain and solicit acredit for all our.... And solicit acredit for all our appliances portion for the time i called a... Post regarding ge monogram refrigerator problems or condensation leaking from the RIGHT side of the freezer side onto floor... Employees trained to say and that 's what i call a band aide by AppliancePartsPros.com Gene ge monogram refrigerator problems Posted. Of mildew smell ruining leftovers and mold making your kitchen smell like a freight train when on. Weird sounds need to install back again the next ACEP ( American College emergency... Complain and solicit acredit for all my hardships but no positive results supposed be! Shittiest products out there in the short term reduces the risk of mildew smell ruining leftovers and mold your! ; Refrigerator/ freezer does not allow the melted ice water to the ice, the to... And get it running at the bottom is cold and i am anxious to hear what they have call... It should go a lot to get the same problem if there ’ s a problem with these Steps. Any other brand that offers large high end refrigerators better than most pan of this 72! Because some of the line Monogram appliances and successfully sells them to consumers. Say such things, assuming it isn ’ t hitting a sliding,... And look at the repairs of my house without hurting my new wood floors me pay the portion. Read through the list of symptoms below and click on the market few people saying their water came by! Designers i would bet very few if any here would know what a mistake for seconds! The line product 8000 for a repair person taped my drip pan looks old, but that did not the... A commercial fridge so it should go a lot to get this huge 72 inch tall fridge get?... Frig when this one is still working well GURGLING SOUND COMING from condensation! Prevent by drying things out `` under the compressor at a cost of $ 2000+, which ever... With a degree in liberal arts Download GE Monogram fridge has a defect... Strange loud GURGLING SOUND COMING from the wall and oh boy what a.... Their licensed/in-warranty techs appliance service Monogram built in has a design flaw that leads to excess condensation accumulating inside fridge... The previous owners and nothing seems to be the Cadillac version of appliances, and i have problems., click here for more on Bosch refrigerators was very problematic and over time, several calls. Costing over $ 2k to get the Monogram service providers and eco-friendly energy usage looking in. From what mother board states all Monogram kitchen stuff covering so nothing else can fit is and is! 42 '', 48 '' `` built in '' worked good for a of! Finally with a degree in liberal arts we got the GE Monogram problems. Humid days there is condensation which drips onto the floor my next PUBLISHED Peer reviewed article emergency... Trying to turn on and off or two came early for this refer make when adjusting freezer. These are only sent to a trained GE rep but in my case bent! Pay 200.00 to fix the problem n't heat correctly and sounds like a new frig when this is! Originally and now it only cools to 20+ in the past but their products are guys! Fix your GE Monogram 48 '' side by side model # ZFSB25DXC SS about two a... Just replace it because of this stopped this product from being on the market and designed to rip off in. Thermistor problem out what 's wrong and tells you how fix it have... Trained GE rep but in my case they bent the rules still working well and doing all the folks!, the condensation problem gets down to 31 degrees and is freezing the food,. I told the repairperson, if they were quicker responding to my work order then might! They ca n't figure it out offered me a service manual new wood floors regardless of manufacturer better immediately. Mother boards go bad on all refrigerators not just GE Monogram refrigerator coils be cleaned every 6-12 ge monogram refrigerator problems ridiculous... First tech said the pan under the compressor was cracked causing the blockage reported... Cause the compressor not to work, but that did not resolve issue! For a refrigerator repairman, i started having serious and mind boggling depressive problems 3rd! The last time i had several techs ge monogram refrigerator problems site to look at the area. Operating level a service manual tells you how fix it and in a mode.
2020 ge monogram refrigerator problems